Since the 1960's Credit Bureau Services has participated in American Collectors Association's (ACA) general survey of collection agencies. The results of the survey assist us in assessing our programs and serves as a benchmark of how we are performing within our industry.
Below are the results of the survey.
Rate by Industry
|Credit Cards & Retail||20.0%||14.7%||96.5%|
|Telecommunications & Utilities||19.8%||15.3%||46.2%|
|Banks & Finance Companies||17.7%||8.1%||41.0%|
This was the first year that most of the information was submitted directly from various automated collection systems, therefore, finer detail within the industries was lost. Due to the new format we were unable to compare the direction for some industries. Breakdown within the Healthcare area -- like Ambulance Services, Dentist, Chiropractors, etc. was unavailable.
Mean is the same as the Average.
Median is the midpoint, where there is an equal number that is both higher and lower.