November 22, 2014
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CBS Scores on ACA Survey

Since the 1960's Credit Bureau Services has participated in American Collectors Association's (ACA) general survey of collection agencies.  The results of the survey assist us in assessing our programs and serves as a benchmark of how we are performing within our industry.

Below are the results of the survey.


Primary Liquidation/Recovery
Rate by Industry 
 Mean Median CBS
 Checks 29.0% 20.6% 89.0%
 Commercial 27.6% 26.5% 37.8%
 Credit Cards & Retail 20.0% 14.7% 96.5%
 Telecommunications & Utilities 19.8% 15.3% 46.2%
 Healthcare, Non-Hospital 19.3% 15.0% 61.7%
 Banks & Finance Companies 17.7%   8.1% 41.0%
 Autos 17.1% 10.7% 32.6%
 All Others 16.1% 11.9% 75.3%
 Hospitals 15.7% 10.8% 47.4%
 Student Loans 13.9%   9.5% 51.9%
 Government 13.5%   7.4% 76.2%

This was the first year that most of the information was submitted directly from various automated collection systems, therefore, finer detail within the industries was lost.  Due to the new format we were unable to compare the direction for some industries.  Breakdown within the Healthcare area -- like Ambulance Services, Dentist, Chiropractors, etc. was unavailable.

This was also the first year that they provided Median.  Median is determined by lining up all the recovery rates, from lowest to highest, and finding the figure that represents the center.  Therefore, half of the numbers are below that rate and half of the numbers are above.

Mean is the same as the Average.

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